Privacy Policy

Last updated: June 03, 2025

At Nectardale, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or shop with us.

1. Information We Collect

Information you provide to us

Name, email address, phone number, and shipping/billing address
Payment information (processed securely by our payment gateway partners — we do not store card details)
Account login details, if you create an account with us
Information you share with us via email, chat, or contact forms

Information collected automatically

IP address, browser type, and device information
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery
Communicate with you about your orders, account, or customer service requests
Send promotional emails, offers, or newsletters (you can opt out at any time)
Improve our website, products, and overall shopping experience
Detect and prevent fraud, abuse, or security issues
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Shipping & logistics partners (such as Delhivery, Shiprocket, Bluedart) to deliver your orders
Payment processors to securely complete your transactions
Service providers who help us operate our website, marketing, and customer support
Legal authorities, where required by law or to protect our rights

All third parties we work with are required to handle your information securely and only for the purposes we've authorised.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep items in your cart as you browse
Remember your preferences and login details
Understand how visitors use our website, so we can improve it
Show you relevant offers and advertisements

You can choose to disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements. Order and transaction records may be retained for longer periods as required by applicable law.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information
You may opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly
You may request details on how your information is being used or shared

To exercise any of these rights, please contact us at info@nectardale.com. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.