Returns & Refund Policy

Last updated: June 03, 2025

At Nectardale, every product is carefully sourced, quality-checked, and packed before it reaches you. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which we accept returns and process refunds.

Please read this policy carefully before placing your order. By completing a purchase on www.nectardale.com, you agree to the terms outlined below.

1. Return Eligibility

We accept return requests only under the following conditions:

The item received is damaged or defective
The item received is incorrect (wrong product or variant)
The item is missing from the delivered package
The product has expired or has a manufacturing defect

Return requests must be raised within 48 hours of delivery. Requests raised after this window will not be eligible for return or replacement.

2. Non-Returnable Items

The following items are strictly non-returnable:

Products that have been opened, used, or partially consumed
Items returned without original packaging or tampered seals
Products damaged due to misuse, mishandling, or improper storage by the customer
Orders where the return request is raised after 48 hours of delivery
Items purchased during clearance or final sale

3. How to Raise a Return Request

To initiate a return, please follow these steps:

Email us at info@nectardale.com within 48 hours of delivery
Use the subject line: Return Request – Order #[Your Order Number]
Include clear photographs of the product, packaging, and the issue
Our team will review your request within 2–3 business days and respond with next steps

Please do not ship any product back to us without receiving written approval from our support team. Unapproved returns will not be accepted or refunded.

4. Refund Eligibility

Once your return request is approved and (if applicable) the product is received and inspected by our team, we will notify you of the refund decision.

Scenario	Resolution
Damaged or defective product	Replacement or full refund
Wrong item delivered	Replacement or full refund
Missing item in order	Replacement or refund for missing item
Order not delivered within 15 days	Investigation + refund if confirmed lost
Customer changed mind / no longer needed	Not eligible for return or refund

5. Refund Process & Timeline

Approved refunds will be processed to the original payment method used at checkout:

Payment Method	Refund Timeline
UPI / Wallets	2–3 business days
Debit / Credit Card	5–7 business days
Net Banking	5–7 business days
Cash on Delivery (COD)	Refund via bank transfer within 5–7 business days

Refund timelines are subject to your bank or payment provider's processing time. Nectardale is not responsible for delays on the bank's end once the refund has been initiated from our side.

6. Order Cancellations

Before Dispatch

You may cancel your order within 2 hours of placing it by emailing info@nectardale.com
If the order has not yet been dispatched, a full refund will be issued

After Dispatch

Orders cannot be cancelled once dispatched
If you refuse delivery of a dispatched order, return shipping charges will be deducted from any applicable refund
COD orders refused at delivery may result in your account being flagged for future COD restrictions

7. Exchange Policy

We currently do not offer direct product exchanges. If you received a wrong or defective item, we will arrange a replacement of the same product (subject to availability) or process a full refund.

8. Return Shipping

If a return is approved and physical return of the product is required:

Nectardale will arrange a reverse pickup at no cost to you for eligible cases (damaged, defective, or wrong item)
If reverse pickup is not available at your pin code, we may request you to self-ship the product; return shipping costs up to ₹100 will be reimbursed
Products must be returned in their original packaging with all seals intact